Terms of Service

Last updated: 8 October 2026

1. About us

NightBnB (the "Platform") is operated by Liang Cui and lets you book same-night stays in homes and villas online. Properties are offered and run by independent hosts. We don't own or operate them, and hosts are responsible for the safety, cleanliness and lawful operation of their properties.

By using the Platform you agree to these terms. You must be at least 20 years old to book.

2. Prices and ranking

Hosts set each room's price by time slot, and prices change through the day, usually dropping later on. The price shown when you pay is the final price and won't change afterwards.

Listings are sorted by tonight's price, lowest first. We don't take payment to rank any listing higher. Ratings are the property's public ratings on other platforms, entered by us.

3. Offers

You can offer less than the listed price. If it reaches the host's auto-accept price it books instantly; otherwise you can send it to the host, who may accept, decline or counter once. You can also send one offer to several hosts at once and pick from those who accept.

You can make up to two offers per room per night, and up to two group offers per night. Accounts that abuse offers may be restricted.

4. Payment and fees

Online payments (card or PromptPay) are processed by Stripe. We add a service fee of 3% of the amount paid online to cover payment processing, shown separately before you pay.

Pay on arrival (where the host offers it): you pay the booking fee (12% of the room and late-checkout price) and its service fee online, and the rest directly to the host on arrival.

If you don't pay within the time limit (usually 10 minutes), the room reopens to other guests.

5. Cancellations and refunds

Same-night bookings can't be cancelled or refunded once paid. We tell you this before you pay.

We refund everything you paid online, plus compensation where appropriate, if you can't get in, the place is materially different from the listing, the host cancels, or the room was taken before your payment arrived.

Pay-on-arrival bookings: if you don't arrive by the agreed time, the room is released and the booking fee isn't refunded. If you arrive on time but can't stay, the paragraph above applies.

6. House rules

Follow the host's guest limit and house rules. No parties where the listing says so.

Under Thai law hosts must register foreign guests with immigration (TM30). Please provide your passport or ID when asked.

You're responsible for damage, extra guests, noise complaints and similar problems caused by you or your group.

7. Accounts and conduct

Give accurate information and keep your account secure.

Don't arrange stays privately with a host you found through NightBnB to avoid the Platform, use someone else's payment method, or post unlawful or abusive content. We may suspend or close accounts that do.

8. Liability

We match bookings and collect payments, and make reasonable efforts to keep information accurate and the service available.

The host who offers a property is responsible for problems with the property itself. We help resolve them and refund under section 5.

To the extent the law allows, our liability for a booking is limited to what you paid us for it. This limit doesn't apply to loss caused by our intent or gross negligence, or to death or personal injury.

9. Complaints and disputes

If you're not satisfied, you can complain to Thailand's Office of the Consumer Protection Board (OCPB, hotline 1166) or bring a claim in a competent Thai court. These terms are governed by the laws of the Kingdom of Thailand.

10. Changes

We publish changes on the site and notify registered users at least 15 days before they take effect, except urgent changes needed for legal or security reasons. Bookings made before a change follow the terms in force when you booked. If you don't agree, you can stop using the Platform and close your account.

11. Language

These terms are available in Chinese, English and Thai. If they differ, the Thai version prevails.